Australia-wide Delivery Guidelines š
Shipping
š Dispatch within 1-3 working days after placing the order; free shipping for orders over $69 (excluding remote areas).
š Normal delivery timeframe:
- 2-5 working days for New South Wales, Queensland, Victoria
- 5-7 working days for South Australia, Tasmania
- 7-10 working days for Western Australia, Northern Territory.
Delayed Delivery Aftersales:
š¼ Commitment to delivery within 15 working days from the order date. šø A compensation of $10 for delays beyond 15 working days. š° Discretionary refund compensation for severe delays beyond 20 working days, with Umall's maximum compensation limit at $100.
Order Cancellation and Returns:
ā Canceling an order before dispatch due to buyer's personal reasons incurs a 10% processing fee.
š¦ Failed delivery due to buyer's personal reasons leading to return incurs a $10 return fee and a 10% processing fee.